Joo Online Casino Privacy Policy

At Joo Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our website at Joo Casino.com, create an account, use the Joo casino app, or interact with any of our services. By using our platform — whether via desktop, mobile browser, or our native iOS and Android apps — you agree to the practices described in this document. We encourage you to read this policy carefully before completing your Joo casino sign up or Joo casino login.

Who We Are

We are Stable Tech N.V., a company registered in Curaçao (company registration number 160129), with our registered address at Scharlooweg 39, Willemstad, Curaçao. We operate Joo Online Casino under license No. OGL/2024/161/0191, issued by the Curaçao Gaming Authority (CGA/GCB). As the data controller for all personal information processed through our platform, we take full responsibility for how your data is handled. Arbitration for disputes relating to our services is conducted in Cyprus.

Information We Collect

When you use our services — including the Joo casino lobby, Joo casino mobile experience, or our real money games — we may collect a variety of personal data to operate our platform safely and efficiently.

Data You Provide Directly

• Full name, date of birth, and contact details provided during registration
• Payment and billing information used for deposits and withdrawals
• Identity documents submitted during our KYC (Know Your Customer) verification process, including documents in Latin or Cyrillic scripts, or video verification
• Communications you send to our support team via live chat or email at support@Joo Casino.com
• Bonus codes and promotional preferences, including Joo casino bonus codes and Joo casino promo codes you enter

Data We Collect Automatically

• IP address, device type, browser type, and operating system
• Session data including login timestamps and activity logs related to your Joo casino login sessions
• Gaming history, wagering patterns, and bonus usage on our platform
• App usage data when you use the Joo casino app on iOS or Android
• Cookies, tracking pixels, and similar technologies (see our Cookies section below)

How We Use Your Information

At Joo Casino, we process personal data for several legitimate purposes. Our use of your information is guided by applicable data protection laws and our obligations as a licensed gaming operator.

• To create and manage your account, including verifying your identity before processing any Joo casino deposit bonus or withdrawal request
• To process financial transactions, including deposits, withdrawals, and the payment of Joo casino free spins or Joo casino no deposit bonus winnings
• To comply with anti-money laundering (AML), responsible gambling, and regulatory requirements under our Curaçao license
• To deliver customer support through our 24/7 live chat team and email channels
• To send you promotional communications about Joo casino bonus offers, Joo casino free chip promotions, and other relevant updates — where you have consented
• To detect and prevent fraud, cheating, or misuse of our platform, including misuse of Joo casino no deposit bonus codes or bonus terms
• To improve our website, mobile apps, and overall service quality
• To manage our VIP Program, Comp Points system, and loyalty rewards

Cookies and Tracking Technologies

Our Joo Casino platform uses cookies and similar technologies to ensure our website functions properly, to analyze traffic, and to personalize your experience. Cookies help us remember your preferences when you navigate through the Joo casino lobby or return to our site after a previous Joo casino login.

We use the following types of cookies:

• Essential cookies — required for the basic functioning of our site and secure account access
• Analytical cookies — help us understand how players interact with our Joo Online Casino platform
• Marketing cookies — used to deliver relevant promotions, including Joo casino sign up bonus offers and other campaigns
• Preference cookies — store your language, currency, and other settings

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners where necessary to operate our services:

• Payment processors and financial institutions handling your transactions across our supported methods (Visa, Mastercard, Skrill, Neteller, crypto, and more)
• Identity verification and KYC service providers to fulfill our regulatory obligations
• Sister brands and platforms operated by Stable Tech N.V. — as we share data across all brands within our corporate group, including Goldex
• Regulatory authorities, law enforcement agencies, or courts where required by law
• Technical and IT service providers who support our platform infrastructure and the Joo casino app

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. If your account becomes dormant (inactive for 12 months or more), a dormancy fee of 25 EUR per month may apply, and we will continue to hold relevant records as required. You may request account closure at any time by contacting our support team.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. At Joo Online Casino, we respect those rights and will respond to valid requests in a timely manner.

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@Joo Casino.com. We may ask you to verify your identity before processing your request.

Security of Your Data

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. Our Joo Online Casino platform uses encryption, secure servers, and regular security audits to maintain the integrity of your data. However, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account and to keep your Joo casino login credentials confidential.

Responsible Gambling and Data

We use certain personal data — including your gaming activity, deposit history, and wagering behavior — to support responsible gambling practices. This helps us identify potentially problematic behavior and offer appropriate assistance. Our platform is available only in jurisdictions where online gambling is legally permitted. We operate a very extensive list of restricted countries, and we use your location data to enforce these restrictions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the Joo Casino website. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 via live chat on our website or by email at support@Joo Casino.com. We are committed to addressing your concerns promptly and transparently.