Joo Casino Terms and Conditions

Welcome to Joo Casino. These Terms and Conditions govern your use of our website at Joo Casino.com and all services we provide. By registering an account or using our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you have any questions, our 24/7 support team is available via live chat or at support@Joo Casino.com.

1. About Us and Licensing

At Joo Casino, we operate under the name Joo Casino and are owned by Stable Tech N.V., a company registered in Curaçao (company reg. no. 160129), with registered address at Scharlooweg 39, Willemstad, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA/GCB), licence No. OGL/2024/161/0191. Any disputes arising from the use of our services are subject to arbitration in Cyprus. The English version of these Terms and Conditions is the authoritative version in all cases of conflict or ambiguity.

2. Eligibility and Account Registration

At Joo Casino, we only allow adults who meet the legal gambling age in their jurisdiction to open an account. To register and use our services, you must meet the following conditions:

• You are at least 18 years of age or the legal gambling age in your country, whichever is higher.
• You are not a resident of any of our restricted countries as listed in section 2.4 of these Terms.
• You are registering only one account in your own name.
• You are not acting on behalf of another person.
• Online gambling is legal in your jurisdiction.

We reserve the right to verify your identity at any time. Providing false information during the Joo Casino sign up process may result in immediate account closure and forfeiture of funds.

3. Restricted Countries

Our services are not available to residents of certain jurisdictions. We maintain a restricted countries list that includes, but is not limited to, the United Kingdom, United States of America, Australia, Netherlands, Spain, Portugal, Italy, France, Brazil, Poland, Romania, Greece, Czechia, Croatia, Bulgaria, Ukraine, Serbia, China, India, Indonesia, Japan, Costa Rica, and Curaçao itself, among approximately 180 or more territories. It is your responsibility to ensure that accessing our Joo Casino online platform is lawful in your location.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits via a wide range of methods including Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Neosurf, iDebit, Interac, MiFinity, MuchBetter, AstroPay, Jeton, Flexepin, and cryptocurrency including BTC, ETH, LTC, BCH, DOGE, and USDT. All deposits are fee-free and processed instantly. The minimum deposit at Joo Casino is 20 EUR or equivalent. We do not accept payments from third parties — all deposits must come from accounts in your own name.

4.2 Withdrawals

We process withdrawal requests within 0–24 hours depending on the method chosen. Web wallets are processed within up to 1 business day, while bank transfers may take up to 3 banking days. The minimum withdrawal is 20 EUR or equivalent. Withdrawal limits apply as follows:

• Standard weekly limit: 3,000 EUR or equivalent
• Standard monthly limit: 15,000 EUR or equivalent (resets on the 1st of each month)
• VIP weekly limit: 5,000 EUR or equivalent
• VIP monthly limit: 20,000 EUR or equivalent
• Progressive jackpot wins are paid in full, with no limit applied

Please note that one-time deposit wagering (1x your deposit amount) is required before any withdrawal can be processed. We may require up to 3x if fraud is suspected. Identity verification may hold withdrawals for up to 72 hours while KYC documents are reviewed.

5. Bonuses and Promotions

5.1 Welcome Package

At Joo Casino, we offer a Welcome Package of up to 19,000 EUR plus 300 Free Spins spread across your first four deposits. The Joo Casino sign up bonus is structured as follows:

• 1st Deposit (PEARL): 100% match up to 3,000 EUR + 100 Free Spins
• 2nd Deposit (WAVE): 50% match up to 4,000 EUR + 50 Free Spins
• 3rd Deposit (SURF): 50% match up to 8,000 EUR + 50 Free Spins
• 4th Deposit (REEF): 100% match up to 4,000 EUR + 100 Free Spins

The minimum deposit to activate any welcome stage is 20 EUR. Free Spins are awarded on Fruit Million by BGaming. Money bonuses expire after 7 days, Free Spins after 3 days, and unclaimed Free Spins after 7 days. The Joo Casino bonus terms require all bonuses to be wagered 50x before withdrawal.

5.2 Reload Bonuses and Ongoing Promotions

We provide a range of ongoing promotions for our registered players. These include Monday and Wednesday reload bonuses, a High-Roller reload of 50% up to 1,000 EUR (minimum deposit 500 EUR, available once every two weeks), and a Monthly Reload of 75% up to 750 EUR. Please note that Monday, Wednesday, and High-Roller reloads are not available to VIP-tier players.

At Joo Casino, we also offer exclusive promotions such as Lucky Box Upgrades with prizes up to 125,000 EUR, Lucky Spin Upgrades, a Referral Bonus of 100 EUR per qualified friend, Daily Free Spins via the JOOSLOT code, and a Joo Casino app install bonus of 50 Hot Bonus Free Spins. Players can also earn and redeem Comp Points in our Bonus Shop.

5.3 Wagering Requirements and Bonus Rules

All bonuses at Joo Casino carry a default 50x wagering requirement. Real money is always wagered before bonus money. Game contribution rates are as follows:

• Slots: 100% (excluding games on the restricted list per Article 7.4)
• Video Poker: 5%
• Baccarat, Blackjack, Hi-Lo, Roulette, Table Poker: 5%
• Live Casino Games: 5%

The maximum withdrawal from any bonus is capped at 10x the bonus value. Low-risk roulette strategies (covering 25 or more of 37 numbers) are strictly prohibited during bonus play. Jackpot slots are excluded from play while a bonus is active.

6. Joo Casino App and Mobile Play

We offer a fully optimised mobile experience through our responsive website as well as native apps for iOS and Android. The Joo Casino mobile app provides access to our full game library on the go. Players who install our app are eligible for a special 50 Hot Bonus Free Spins welcome reward. The Joo Casino lobby is accessible across all devices at any time.

7. Games and Software

Our game library is powered by leading providers including NetEnt, Microgaming, Amatic, Play'n GO, Pragmatic Play, BGaming, Yggdrasil, Betsoft, and NYX, among others. We offer Slots, Jackpot Games, Bonus Buy, Megaways, Hold & Win, Instant Win titles, and a full Live Casino section with tables and game shows powered by Evolution and other live studios. We do not offer sports betting.

8. Responsible Gambling

At Joo Casino, we are committed to promoting safe and responsible gambling. We provide tools including deposit limits, session limits, and self-exclusion options. If you feel that your gambling is becoming problematic, please contact our support team immediately. We cooperate with responsible gambling organisations and encourage players to seek help if needed.

9. Account Inactivity

We reserve the right to charge a dormancy fee of 25 EUR per month after 12 consecutive months of account inactivity. Your account will be locked if we are unable to reach you for 2 weeks. We will always attempt to notify you before any fee is applied.

10. Amendments and Governing Law

We reserve the right to update or amend these Terms and Conditions at any time. Continued use of our Joo Casino real money services following any amendment constitutes acceptance of the revised terms. These Terms are governed by Curaçao law, and disputes are subject to arbitration in Cyprus. The current version of these Terms is v2.6, effective from 22.09.2025.

For any questions regarding these Terms, please contact us at support@Joo Casino.com. Our team is available 24/7 to assist you.